Shipping policy
This policy describes how Nailé dispatches and delivers orders placed at nailecreations.com. Delivery methods, costs and estimates vary by destination and are shown at checkout before you complete your order.
Order processing
Orders are usually dispatched within 1 business day of being placed. During launches, holidays, promotions or exceptional volume, processing may take longer; any current delay is shown on the website.
Estimated delivery times
Estimates begin when the carrier receives the parcel and are estimates, not guaranteed arrival dates.
- Sweden: 1–3 business days
- European Union: 2–5 business days
- Norway and United Kingdom: 2–5 business days
- Rest of world: 3–7 business days
The estimate shown at checkout and in the carrier's tracking system is authoritative for your order.
Where no delivery time has been agreed, delivery takes place without undue delay and no later than 30 days from the conclusion of the contract. If we fail to deliver within that period, you may ask us to deliver within an additional reasonable period, and may cancel the contract if we then fail to do so.
Shipping cost
Cost depends on destination, order contents and the delivery method selected. The exact amount is shown at checkout before payment, separately from the product price.
Delivery methods
Available carriers and services depend on destination and order contents. Checkout shows the methods currently available for your address. Depending on market, options may include postal delivery, service-point or locker delivery, home delivery, and standard or express courier services.
Tracking
After dispatch we send a shipping confirmation by email with a tracking link where tracking is available. Some postal services are only partially trackable. Please check your spam folder if the email does not arrive.
Risk of loss
Risk passes to you when you, or a carrier chosen by you rather than offered by us, take physical possession of the goods. Goods lost or damaged in transit while in the care of a carrier we appointed remain our responsibility.
Customs and duties
Orders delivered outside the EU may attract local customs duties, taxes or handling fees. These are normally the recipient's responsibility unless checkout states that they are collected in advance. The carrier or customs authority may contact you directly.
Delays
Carrier delays can arise from holidays, weather, customs, local disruption or high parcel volume. Once a parcel has left us, carrier tracking carries the latest status. Contact info@nailecreations.com if tracking has not updated for an unusually long period, or the parcel is past the latest carrier estimate.
Incorrect address
Contact us immediately if your delivery address is wrong. We may be able to correct it before processing, but changes are not guaranteed, and after dispatch depend on the carrier and method.
Unclaimed parcels
If a parcel is not collected and is returned to us, the product value may be refunded once the return is processed. Outbound shipping is not refunded. Leaving a parcel uncollected is not the same as withdrawing from the purchase — see our return and refund policy.
Questions
Email info@nailecreations.com, including your order number where applicable.