Shipping & Delivery

Nailé Creations ships to configured markets worldwide. Delivery methods, costs, and estimates vary by destination and are shown at checkout before you complete your order.

Order processing

We usually dispatch orders within 1 business day after they are placed. During launches, holidays, promotions, or exceptional order volume, processing may take longer. Any current delay will be shown on the website.

Estimated delivery time

Delivery estimates begin after the carrier receives the parcel. They are estimates rather than guaranteed arrival dates.

Sweden: 1–3 business days
European Union: 2–5 business days
Norway and United Kingdom: 2–5 business days
Rest of world: 3–7 business days

The estimate shown at checkout and in the carrier’s tracking system is authoritative for your order.

Shipping cost

Shipping cost depends on your destination, order contents, and selected delivery method. The exact amount is shown at checkout before payment.

Available delivery methods

Available carriers and services depend on the destination and the contents of your order. Checkout shows the methods currently available for your address. Depending on your market, options may include postal delivery, service-point or locker delivery, home delivery, and standard or express courier services.

Tracking your order

After dispatch, we send a shipping-confirmation email with a tracking link where tracking is available. Some postal services are only partially trackable. Check your spam or junk folder if you do not see the email.

Customs and duties

Orders delivered outside the EU may be subject to local customs duties, taxes, or handling fees. These charges are normally the recipient’s responsibility unless checkout clearly states that they are collected in advance. The carrier or customs authority may contact you directly.

Delivery delays

Carrier delays can occur because of holidays, weather, customs, local disruption, or high parcel volume. Once a parcel has left our warehouse, the carrier’s tracking information provides the latest available status. Contact info@nailecreations.com if tracking has not updated for an unusually long period or the parcel is past the latest carrier estimate.

Incorrect delivery address

Contact us immediately if the address is incorrect. We may be able to update it before processing, but address changes are not guaranteed. After dispatch, changes depend on the carrier and delivery method.

Unclaimed or returned parcels

If a parcel is not collected and is returned to Nailé Creations, the product value may be refunded after the return is processed. Original shipping costs are not refunded under the standard policy.