Changed your mind? You have 14 days from delivery to return your order, and we pay the return shipping.
For hygiene reasons, opened nail sets cannot be returned. Sets that are still sealed can be returned as normal.
Returning an order
You can return an item within 14 days of delivery when it is still sealed, unused, in its original packaging, and complete with every original component.
Email us within those 14 days to start the return. You then have a further 14 days to send the parcel back.
How to start a return
- Email info@nailecreations.com with your order number and the item concerned.
- We send you return instructions and a prepaid label.
- Put your order number inside the parcel.
- Pack it securely and send it within 14 days.
Return shipping is free
We cover the cost of sending the item back. Use the prepaid label we provide and the return costs you nothing. Postage bought separately instead of using our label is not reimbursed.
Your refund
We refund within 14 days of being told you want to return, to your original payment method.
The refund covers the product and the delivery charge you paid on the original order. If you chose a faster delivery option, we refund the cost of our cheapest standard option. We may wait until the item reaches us, or you send proof of postage, before refunding.
Amounts paid by gift card go back to the gift card. Gift cards are not refundable. A discount code used on the original order may not carry over to a new one. Your bank may need a few extra days to show the money.
Wrong, missing, damaged or faulty items
A complaint is handled separately and is not limited to 14 days — you can report a fault for up to three years from delivery, as long as you tell us within a reasonable time of finding it.
Email info@nailecreations.com with your order number, the product name, what is wrong, when you noticed it, and photos where relevant. Please wait for instructions before sending anything back. If the complaint is upheld, we cover the return cost and put it right.
Uncollected parcels
Leaving a parcel uncollected is not the same as returning it. If you want to return your order, email us first.
Your rights
The full legal terms are in our return and refund policy. Your statutory consumer rights always apply and nothing here limits them.