Returns & Complaints

Standard returns and product complaints follow different processes. Read the relevant section below before sending anything back.

For hygiene reasons, opened nail sets cannot be returned.

Standard returns

You may return an eligible product when it is:

unopened
unused
in its original packaging
complete, with every original component included
returned within 30 days of delivery

After starting the return process, send the parcel within 14 days.

How to start a return

Email info@nailecreations.com.
Provide your order number and the product you want to return.
Wait for the return instructions and label.
Include the order number inside the parcel.
Pack the product securely and send it within 14 days of starting the return.

Return shipping

For qualifying standard returns, Nailé provides a prepaid return label under the current adapted policy. Use the supplied label so the return cost is covered. Postage purchased independently is not reimbursed. Carrier and process may vary by country.

You are responsible for the product until it reaches the returns department. Pack it securely to reduce the risk of loss or damage in transit.

Refunds

Returns are usually processed within 10 business days after they reach the returns department. Refunds are issued within 30 days of return processing to the original payment method.

The refund covers the product cost. Original shipping charges are not refunded. Your bank or payment provider may require additional time before the funds appear.

Amounts paid with a gift card are refunded to the gift card. Gift cards themselves are not refundable. A discount code used on the original order may not apply to a new order.

Exchanges

Direct exchanges are not promised unless the live return process explicitly offers them. In most cases, return the eligible product for a refund and place a new order for the preferred item.

Returns that do not meet the conditions

A return that is opened, used, incomplete, outside the applicable period, or otherwise ineligible may be declined. If a return is declined, you may have 5 days after notification to request that the product is sent back at your cost. Full handling follows the current policy and applicable consumer law.