Refund policy

This policy applies to purchases made at nailecreations.com. You have 14 days to change your mind, and returns are free — we pay the return shipping.

1. Your right of withdrawal — 14 days

As a consumer you have the right to withdraw from your purchase within 14 days without giving any reason. The period expires 14 days from the day you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where an order is delivered in several parts, the period runs from receipt of the last item.

2. How to withdraw

Inform us of your decision by a clear statement before the 14 days expire — email info@nailecreations.com with your order number, or use the model withdrawal form at the end of this policy. Sending the message before the period expires is sufficient; the goods do not need to have arrived back with us by then.

After notifying us, return the goods without undue delay and no later than 14 days from the day you informed us.

3. Free returns

Nailé pays the cost of returning the goods. We supply a prepaid return label with your return instructions — use it and the return costs you nothing. Postage bought independently instead of using the supplied label is not reimbursed. Carrier and process may vary by country.

Please pack the goods securely and include your order number inside the parcel.

4. Your refund

We reimburse all payments received from you, including the delivery cost you paid to receive the order. Where you chose a delivery method more expensive than our cheapest standard option, we reimburse the cheapest standard cost.

Reimbursement is made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the original transaction, at no fee to you. We may withhold reimbursement until we have received the goods back, or you have supplied proof of having sent them, whichever is earlier.

Amounts paid by gift card are refunded to the gift card; gift cards are not themselves refundable. A discount code used on the original order may not carry over to a new order. Your bank or payment provider may need additional time before funds appear on your statement.

5. Sealed goods and hygiene

The right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, and which were unsealed after delivery. Nailé nail sets are supplied sealed for hygiene reasons. Once a set has been unsealed, the right of withdrawal no longer applies to that item.

Unopened, still-sealed sets are unaffected and may be returned as described above. This exception does not affect your rights if a product is faulty — see section 7.

6. Condition of returned goods

You may handle the goods as you would in a shop to establish their nature, characteristics and functioning. You are liable only for any diminished value resulting from handling beyond that. Returns should be complete, with all original components and packaging included.

7. Faulty, wrong, damaged or missing items

A complaint (reklamation) is separate from withdrawal and is not limited to 14 days. Under konsumentköplagen you may complain about a defect for up to three years from delivery, provided you notify us within a reasonable time of discovering it; notice given within two months of discovery is always considered reasonable.

Email info@nailecreations.com with your order number, the product name, a description of the issue, the date you discovered it, and photographs of the product and packaging where relevant. Please wait for instructions before returning anything. Where a complaint is upheld we cover return costs and put the matter right by repair, replacement, price reduction or refund as appropriate.

8. Uncollected parcels

Leaving a parcel uncollected is not the same as withdrawing from the purchase. If you wish to withdraw, notify us as described in section 2. Where a parcel is returned to us uncollected without notice of withdrawal, the product value may be refunded once processed, less any costs we incur in its return.

9. If we disagree

Contact us first and we will try to resolve it. If we cannot, you may refer the matter free of charge to Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. Consumers in other markets may refer matters to the equivalent national body.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Nailé, info@nailecreations.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Signature (only if this form is notified on paper):
Date: